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31 search results for "survey"

What does Net Promoter Score mean, and why should you measure it?

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How would you determine the health of your customers? By using some metric. Isn’t it? But it might be confusing at times to use which metric as there are numerous customer experience metrics available in the market. And you might also be thinking which metric to use? One specific and simple to use metric that can help you understand your customers better — NPS or Net Promoter Score. The metric is ...

CEO Pulse Review: COVID-19 Impact on Indian Tech Sector – June 2020

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COVID-2019 has led to unprecedented response, both in terms of attempting to put guardrails around the magnitude, scope and scale of the pandemic, as well as the kind of risk factors that need to be considered in evaluating its impact. While any estimation in this case is highly variable, an early start in assessing the situation and its impact still helps stay aligned to future developments. In A...

ACCA-COVID 19 Survey

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We invite you to take part in this short pulse survey about the ongoing impact on organisations of COVID-19. We wish to understand the issues still impacting your organisation but also how it is now responding and the strategies being adopted. We thank all who have participated in our previous survey on this subject, but we now seek to understand how this issue is evolving – and would be very grat...

NASSCOM Start-up Pulse Survey – Q1 2020: Reviving the Indian Tech Start-up Engine During COVID 19

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“NASSCOM Start-up Pulse Survey – Q1 2020: Reviving the Indian Tech Start-up Engine During COVID 19” underlines the perspective of Indian entrepreneurs towards the impact of COVID-19 on them. The survey analyses the effect of COVID-19 and its impact on tech start-ups. Of the survey respondents over 60% of them are bootstrapped and majority of them constitute early and mid-stage start-ups with reven...

COVID-19 Global Survey (10,000 responses): Inside Business Impacts and Responses

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COVID-19 GLOBAL SURVEY: INSIDE BUSINESS IMPACTS AND RESPONSES

Top 10 NPS Survey Questions and Response Templates

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NPS Surveys don’t just provide quantitative customer ratings to the business, unlike other survey methods, but also work as a full-fledged platform where businesses can quickly track the loyalty and satisfaction level of the customers. It brings out the voice of the customers through a simple question that “How likely is it that you would recommend [Organization/Product/Service] to a friend or col...

Survey on AI Platforms

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We have initiated a study on AI platforms, and are reaching out to you with a short survey on this. The survey tries to uncover perception of about AI Platforms. In addition to bringing out general understanding about AI Platforms, the survey will help to find most prominent advantages, challenges, technology interventions of AI platforms. It would be great if you could share your responses by 3rd...

NASSCOM Survey on OSP T&C related to Work from home

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Dear all, As you are aware, the Department of Telecommunications (DOT) vide notification (No. 18-5/2015-CS-I) dated 13th March 2020, has amended the Other Service Providers (OSP) terms and conditions related to WFH, which are as follows: The condition related to bank guarantee is now removed The condition related to requirement of establishing connectivity through PPVPN has also been relaxed and o...

Top 4 Ways to Send Surveys via Email

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Using Feedback Forms and Surveys is the best way to know Customer Feedback and understand what customers feel about your product and services. The success of any survey depends on how well you’re able to present the questions to seek the feedback you’re looking for as well as the touchpoint where you’re administering the survey.  One of the very popular methods of sending Custome...

Summary of Economic Survey 2020

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The Economic Survey 2019-20 was tabled in the Parliament by the Finance Minister Smt. Nirmala Sitharaman yesterday after a joint address by President Ram Nath Kovind to both Lok Sabha and Rajya Sabha. The Economic Survey presents a review of the developments in the economy over the last year while presenting an outlook for the next financial year. The theme of this year’s survey is wealth creation...

Top 5 Reasons to Choose iPad Survey App to collect Customer Feedback

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Customer Feedback Software has become one of the most ideal ways for businesses to measure and analyze customer satisfaction. Based on where the customers are, multiple ways can be used to get customer feedback – like through SMS surveys, Email Surveys, Online Surveys, and by setting up iPads and Android tablets as Kiosks.  Using tablets and iPads is a great way to get feedback from customer...

3 Best Customer Feedback Metrics you must Track in 2020

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All businesses need to know if they’re on the right track or not. The best way to know this, of course, is to measure customer satisfaction. This helps you get a good insight into your customers’ level of happiness and satisfaction with the experience and services you offer.  To measure customer satisfaction, you can ask your customers to share their feedback at various touchpoints of ...