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Leading BPM Industry practices in Security and Privacy

BPM
June 6, 2016 813 0

Studies have shown that security controls deployed by the BPM industry in India are much more stringent as compared to controls deployed even by their clients. The industry has to comply with various regulatory requirements across...


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Rural BPO 2.0: Impact Sourcing

BPM
June 6, 2016 1138 0

At Letibunga, Uttarakhand, 30 kilometres from Nainital, business is booming for Bali, the local teawala. For years, he sold tea from a small stand, earning about Rs. 1,000 per month. Recently, he opened a full-fledged shop with se...


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Capitalizing the domestic BPM opportunity

BPM
June 6, 2016 750 0

NASSCOM has recently published a report `Domestic BPM Sector: On the Cusp of Transformation’ with support from participating industry members, buyer enterprises, and the government.  The study explores the current domestic market ...


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Leaderspeak BPM: Make in India, sell in India, buy from India: Sanjay Mehta, Teleperformance India MD

BPM
June 6, 2016 908 0

A series of initiatives launched by the government in the last 15 months — Digital India, Start Up India, Skilling India Make in India, India Beyond the Metros — are all aimed at unleashing the tremendous power and potential of In...


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Leaderspeak BPM: Outside in-thinking rather than inside out-thinking – BPM Priority: Rohit Kapoor, EXL CEO

BPM
June 6, 2016 916 0

Excerpted from the original interview with HfS ResearchOn change the industry is witnessing,..I think the industry is going through what I would call its growing pains. There are points of time in the industry’s evolution where th...


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Leaderspeak BPM: Leaning in to digital is the future: Tiger Tyagrajan, Genpact CEO

BPM
June 6, 2016 901 0

Outsourcing firms turning to digital for new revenue streams is pretty much the norm these days and Genpact is no different, with legacy IT services under pressure as clients shift budget to digital transformation.The firm’s Q3 nu...


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Leaderspeak BPM: Challenges of a rapidly changing world: Raman Roy, Quatrro CEO

BPM
June 6, 2016 805 0

We are living in a world of rapid change — reflected in technology shifts, global volatility and emerging opportunities. The Business Process Management (BPM) sector is representative of that change and opportunities that come wit...


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Leaderspeak BPM: BPO 4.0 can create the next million jobs in Rural India: Raman Roy, Quatrro CEO

BPM
June 6, 2016 987 0

India’s BPO industry did not originate by design but we stumbled upon it by mere chance. We sensed the opportunity and proved that service centres in India to meet international standards for global clients can be a reality.Initia...


Blog

Developing Deep Thinkers is the Future of BPM Business - WNS CEO Keshav Murugesh

BPM
June 6, 2016 927 0

Developing Deep Thinkers is the Future of Business: Keshav MurugeshSkill and talent development will be vital to the business process management (BPM, formerly known as business process outsourcing) sector, says Keshav R Murugesh,...


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'We want world to know that India is the default place for BPM Keshav Murugesh, Sandip Sen, & Mohit Thukral on holding international BPM events

BPM
June 6, 2016 772 0

Business Process Management spreads wings The $28-billion business process management (BPM, which was earlier called business process outsourcing) segment is coming out of the shadow of the information technology (IT) services seg...


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