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Enabling the BPM ecosystem at Chennai

BPM
June 6, 2016 867 0

The BPM Council has initiated a program to connect emerging companies with the Council initiatives as well as understand the local challenges and build programs to address these issues. Accordingly, a very successful NASSCOM BPM C...


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NASSCOM & Noida Police – Consumer Interest Protection Taskforce

BPM
June 6, 2016 787 0

A meeting was held with Noida police chief on 18th May 2016 along with industry members to impress the challenges faced due to some unscrupulous operators that are defrauding global consumers and its impact on the industry and the...


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NASSCOM & West Bengal Police Partnership – Consumer Interest Protection Taskforce

BPM
June 6, 2016 861 0

Following closely on the heels of the Consumer Interest Protection Taskforce, NASSCOM BPM Council announced that it will be working with the West Bengal Police to setup up a coordination committee that aims to protect consumer int...


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Consumer Interest Protection Task Force

BPM
June 6, 2016 746 0

The Indian BPM industry has been on a steady growth path and aggregated revenues of USD 28 billion in FY 2016.The recent instances of illegal activities by a few unscrupulous elements although isolated and sporadic, highlight the ...


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Become World Worthy: Build a career in the BPM industry

BPM
June 6, 2016 783 0

The BPM industry is talent driven and not physical asset intensive is a well known fact. To remain competitive, it is important that the BPM industry is able to attract the right talent, and communicate and showcase the career opp...


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Leading BPM Industry practices in Security and Privacy

BPM
June 6, 2016 814 0

Studies have shown that security controls deployed by the BPM industry in India are much more stringent as compared to controls deployed even by their clients. The industry has to comply with various regulatory requirements across...


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Rural BPO 2.0: Impact Sourcing

BPM
June 6, 2016 1143 0

At Letibunga, Uttarakhand, 30 kilometres from Nainital, business is booming for Bali, the local teawala. For years, he sold tea from a small stand, earning about Rs. 1,000 per month. Recently, he opened a full-fledged shop with se...


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Capitalizing the domestic BPM opportunity

BPM
June 6, 2016 750 0

NASSCOM has recently published a report `Domestic BPM Sector: On the Cusp of Transformation’ with support from participating industry members, buyer enterprises, and the government.  The study explores the current domestic market ...


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Leaderspeak BPM: Make in India, sell in India, buy from India: Sanjay Mehta, Teleperformance India MD

BPM
June 6, 2016 908 0

A series of initiatives launched by the government in the last 15 months — Digital India, Start Up India, Skilling India Make in India, India Beyond the Metros — are all aimed at unleashing the tremendous power and potential of In...


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Leaderspeak BPM: Outside in-thinking rather than inside out-thinking – BPM Priority: Rohit Kapoor, EXL CEO

BPM
June 6, 2016 916 0

Excerpted from the original interview with HfS ResearchOn change the industry is witnessing,..I think the industry is going through what I would call its growing pains. There are points of time in the industry’s evolution where th...


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